Effective Date: 01.10.2024
Welcome to hotel2reserve (the “Website”). These Terms and Conditions (the “Terms”) govern your use of our Website and the services we provide through it. By accessing or using the Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, you may not use the Website.
1. Overview of Services
1.1 Concierge Service. hotel2reserve offers a concierge service to assist users in making reservations and bookings with third-party online travel agencies (OTAs) and travel-related service providers. Our role is to facilitate the booking process by providing tailored recommendations and booking assistance based on the Client’s preferences.
1.2 Coordination Fee. hotel2reserve earns a non refundable coordination fee for providing concierge services, which is charged to the Client directly. Please note that payments for actual travel bookings, accommodations, and services are made to the respective Third-Party Providers, not hotel2reserve.
1.3 Third-Party Providers. While hotel2reserve may assist in facilitating bookings, all travel services are provided by third-party companies such as OTAs, hotels, airlines, and transportation providers (the “Third-Party Providers”). hotel2reserve does not own, control, or manage these third-party services.
2. Relationship with Third-Party Providers
2.1 Affiliate Relationships. hotel2reserve provides links and recommendations to Third-Party Providers for your convenience. When you make a reservation or purchase services via our Website or concierge service, you are entering into a direct contractual relationship with the Third-Party Provider.
2.2 No Responsibility for Third-Party Services. hotel2reserve is not responsible for the quality, fulfillment, or availability of services provided by Third-Party Providers. Any issues, claims, or disputes related to bookings, cancellations, or other services provided by Third-Party Providers must be addressed directly with the respective provider.
2.3 No Guarantee. hotel2reserve makes no guarantees regarding the availability, accuracy, or timeliness of services or prices offered by Third-Party Providers. We provide the information as it is presented by the Third-Party Providers and are not responsible for discrepancies in pricing, availability, or other details.
3. Payments
3.1 Service Fee. The Client agrees to pay hotel2reserve a service fee for concierge services provided. The service fee covers the assistance in planning, booking, and managing reservations made through Third-Party Providers. Details of the service fee will be communicated to the Client in advance.
3.2 Third-Party Payments. All payments for travel services (including accommodations, transportation, and activities) are made directly to the Third-Party Providers. hotel2reserve does not process these payments and is not responsible for any financial transactions or issues arising from the Client’s bookings with the Third-Party Providers.
3.3 Refunds and Cancellations. Refunds and cancellations for bookings are subject to the policies of the respective Third-Party Providers. hotel2reserve does not control or manage the refund process. The Client must contact the Third-Party Provider directly to address any refund or cancellation requests.
4. Limitation of Liability
4.1 No Liability for Third-Party Services. hotel2reserve shall not be held liable for any damages, losses, injuries, or claims arising out of or related to the use of services provided by Third-Party Providers. This includes but is not limited to booking errors, travel delays, issues with accommodations, transportation, or customer service provided by Third-Party Providers.
4.2 Website and Service
Availability. hotel2reserve strives to maintain the availability of the Website and concierge services but does not guarantee uninterrupted access. We are not responsible for any technical errors, interruptions, or downtime that may affect your ability to use the Website or our services.
4.3 No Warranty. hotel2reserve provides its services and the Website “as is” without warranties of any kind, either express or implied. We disclaim any and all warranties, including but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement.
5. User Obligations
5.1 Compliance with Laws. You agree to use hotel2reserve in compliance with all applicable laws and regulations. You may not use the Website or our concierge services to engage in fraudulent, illegal, or harmful activities.
5.2 Accurate Information. You agree to provide accurate and up-to-date information when making bookings or using the concierge services provided by hotel2reserve.
5.3 Prohibited Activities. You may not use the Website or services to post, transmit, or share any content that is unlawful, offensive, or harmful to others, including but not limited to defamatory, obscene, or abusive content.
6. Intellectual Property
6.1 Ownership. The content, design, trademarks, and all intellectual property on the Website are owned by hotel2reserve or licensed to us. You may not use, copy, or distribute any content from the Website without our prior written consent.
6.2 Limited License. You are granted a limited, non-exclusive, revocable license to access and use the Website for personal, non-commercial purposes.
7. Changes to the Terms
hotel2reserve reserves the right to update or modify these Terms at any time without prior notice. The latest version of the Terms will be posted on the Website, and your continued use of the Website constitutes acceptance of the updated Terms.
8. Termination
hotel2reserve may terminate or suspend your access to the Website and concierge services at any time, with or without cause, and without prior notice.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Greece, without regard to its conflict of law principles.
10. Contact Information
If you have any questions regarding these Terms, please contact us at:
hotel2reserve.com is a site of:
Touristic Hotels Synergy
info@yesbooked.com
M.Alexandrou 15
85300 Kos
Greece
